Shipping policy

Shipping Policy

Last updated: September 2026

At UP$CALE $TREETWEAR, every order is carefully processed and prepared before being dispatched to you. Please read the information below before placing your order.

Processing & Delivery

All orders are processed after payment has been successfully received.

As our pieces are sourced specifically for each order, please allow 10–20 business days for your order to arrive.

This timeframe includes sourcing, processing, quality inspection, packaging, and delivery.

Once your order has been dispatched, you will receive tracking information where available.

Shipping Fee

A standard shipping fee of R100 applies to orders below R2,000.

Enjoy FREE SHIPPING on orders of R2,000 or more.

Free shipping is automatically applied at checkout when your order qualifies.

Delivery Address

We currently deliver across South Africa.

Please ensure that your delivery address and contact details are correct when placing your order. UP$CALE $TREETWEAR cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

Delivery Delays

While we aim to deliver within the stated timeframe, occasional delays may occur due to supplier availability, courier operations, public holidays, or circumstances outside of our control.

If your order is experiencing a significant delay, please contact us at [your email] and we will assist you with an update.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please note that tracking may only become active once your order has entered the final delivery stage.

Important Information

By placing an order with UP$CALE $TREETWEAR, you acknowledge and accept the 10–20 business day estimated delivery timeframe.

We recommend placing your order only if you are comfortable with this timeframe.

For any questions regarding shipping or an existing order, please contact us at upscalestreetwear@gmail.com