Refund policy

Returns & Refunds


At UP$CALE $TREETWEAR, we want you to be completely satisfied with your purchase. Due to the nature of our products and limited stock availability, we have a few requirements for returns and refunds.


Returns


We accept returns within 7 days of delivery if the item is:


  • Unworn and unused
  • In its original condition
  • Free from stains, marks, odours, or damage
  • Returned with all original tags and packaging, where applicable


Items that have been worn, washed, altered, damaged, or otherwise used will not be accepted for return.


Change of Mind


If you change your mind about a purchase, you may request a return within 7 days of receiving your order.


The customer is responsible for the return shipping costs for change-of-mind returns. The original delivery fee is non-refundable.


Once the item has been received and inspected, an approved refund will be processed.


Incorrect or Damaged Items


If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with:


  • Your order number
  • A description of the issue
  • Clear photos or videos showing the item and the packaging


If the issue is confirmed to be our error, we will arrange an appropriate solution, which may include a replacement or refund.


Refunds


Approved refunds will be issued to the original payment method used for the order.


Refunds are only processed after the returned item has been received and inspected.


Please allow 5–10 business days for the refund to reflect, depending on your payment provider or bank.


Exchanges


Exchanges are subject to availability. If the requested replacement item or size is unavailable, a refund may be offered instead.


The customer is responsible for return shipping costs for exchanges due to a change of mind or incorrect size selection.


Non-Returnable Items


Items cannot be returned if they:


  • Have been worn or washed
  • Show signs of use, stains, damage, or strong odours
  • Have been altered or modified
  • Are returned without required tags or original packaging where applicable
  • Are returned after the 7-day return period


How to Request a Return


To request a return, contact us through our official UP$CALE $TREETWEAR contact channel with your order number and reason for the return.


Please do not send an item back without receiving confirmation from us first.


UP$CALE $TREETWEAR reserves the right to decline a return if the item does not meet the conditions outlined above.


Contact


For return and refund enquiries, please email upscalestreetwear@gmail.com